Terms and Conditions – Gardening Heston

Welcome to Gardening Heston. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to ensure a clear understanding of our mutual obligations.

1. Services Offered

Gardening Heston provides a comprehensive range of gardening services designed to meet your specific needs. Our services include:

Lawn Maintenance: Regular mowing, edging, and fertilizing to keep your lawn healthy and vibrant.
Garden Design and Landscaping: Custom design plans to transform your outdoor space.
Planting Services: Selection and placement of flowers, shrubs, and trees tailored to your garden's conditions.
Weed Control: Efficient removal and management of unwanted vegetation.
Pruning and Trimming: Maintaining the shape and health of your plants and trees.

2. Booking and Payment Terms

To secure our services, clients must adhere to the following booking and payment terms:

Booking: Appointments can be scheduled online or by phone. A confirmation email will be sent upon successful booking.
Payment Methods: We accept payments via credit card, bank transfer, and PayPal.
Payment Due Date: Full payment is required upon completion of services unless a prior arrangement has been made.
Late Payments: A late fee of 5% may be applied to payments not received within 14 days of the due date.

3. Cancellation and Rescheduling Policy

We understand that plans can change. Our cancellation and rescheduling policy is as follows:

Cancellation: Cancellations must be made at least 48 hours in advance. Failure to do so may result in a cancellation fee equivalent to 25% of the scheduled service cost.
Rescheduling: Clients may reschedule their appointments without penalty provided the request is made at least 24 hours in advance.
Emergency Cancellations: In cases of emergency, please contact us as soon as possible to discuss potential waivers or adjustments of fees.

4. Client Responsibilities

To ensure the smooth delivery of our services, clients are expected to:

Provide Access: Ensure that our team has access to all areas of your property where services are to be performed.
Accurate Information: Supply complete and accurate information regarding your garden, including any known issues or specific requests.
Safety Precautions: Remove any hazardous materials or obstacles that may impede our work.

5. Liability and Insurance

Gardening Heston is committed to providing high-quality services. However, the following liability terms apply:

Limited Liability: We are not liable for any pre-existing conditions or damages not directly caused by our actions.
Insurance: We maintain comprehensive liability insurance to cover any accidental damages incurred during service delivery.
Client Insurance: Clients are advised to have their own property insurance to cover personal belongings and property.

6. Privacy Policy

Your privacy is important to us. Our privacy policy outlines how we handle your personal information:

Data Collection: We collect information necessary to provide our services, including your name, address, contact details, and payment information.
Data Usage: Your information is used solely for the purpose of delivering our services and communicating with you.
Data Protection: We implement robust security measures to protect your data from unauthorized access or breaches.
Data Sharing: We do not sell, rent, or share your personal information with third parties, except as required by law.

7. Changes to Terms and Conditions

Gardening Heston reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or other communication channels. Continued use of our services constitutes acceptance of the updated terms.

8. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which Gardening Heston operates. Any disputes arising from these terms will be resolved in the appropriate legal venues within that jurisdiction.

9. Termination

Either party may terminate the service agreement under the following conditions:

Mutual Agreement: Both parties agree to terminate the contract.
Breach of Terms: If one party fails to adhere to the terms outlined, the other party may terminate the agreement after providing written notice.
Completion of Services: The agreement will automatically terminate upon completion of the contracted services.

10. Indemnification

Clients agree to indemnify and hold harmless Gardening Heston against any claims, damages, or expenses arising from the use of our services, except in cases of gross negligence or intentional misconduct on our part.

11. Force Majeure

Gardening Heston shall not be held liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, or other unforeseen events.

12. Intellectual Property

All intellectual property rights related to the services, including designs and methodologies, remain the exclusive property of Gardening Heston. Clients are prohibited from reproducing, distributing, or using any proprietary materials without explicit written permission.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between the client and Gardening Heston, superseding all prior agreements or understandings, whether written or oral.

15. Acceptance of Terms

By engaging the services of Gardening Heston, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.